FAQ's

Do you offer payment plans? 

We require a non refundable 50% deposit at the beginning of each new project and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner. In some cases we will require the total amount upfront, however this is strictly on a case by case bases. If the project is large and the cost is over $5,000 then once the deposit has been made the balance will be broken down into stages or phases to be paid after each phase is complete. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payment plans are not available on smaller packages, web hosting, and SEO. Deposits are only refundable if the refund is requested before work begins.

What areas do you serve? 

We work with all types of clients from big corporations to individuals. We have clients all over Australia.

How can we pay to get started?

We accept all major credit cards including Visa, Master Card. We also accept Paypal, Checks, Money Orders and Bank Transfer.

Are your Web Design costs one time?

Yes, just a one time cost as mentioned on our website for web design.

Do I have to host with you? 

No, unlike other companies we don't make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don't have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.

When I call, will I be speaking to someone in the Australia.?

Yes, our phones ring here in Australia. and all your queries are answered by professionals. You always work with Project Managers physically located in Australia.

Can I have a site that looks like this? 

Actually, making it look like anything you want is not much of a factor. We'll start with your initial direction and then work with you to refine it. 

Have you built a site like mine before? 

Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn't ask a car wash if they had washed your color car before. Some sites require advanced functions to perform special operations and Custom Websites Australia has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions.

How Does Your Web Design Process Work?

Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.
Initial Consultation
All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.
The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.
Proposal & Paperwork
After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract. 

Payments

We require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please contact us  about any concerns, questions or comments you have about your project.

Collecting Your Content

You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. 

Design Development

We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative mockup of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

Design Selection & Finalization 

After the initial Mockup is designed, you will review it on our servers. We send you a web link to view the mockup and ask if you would like any changes. You request revisions as necessary and then you provide final approval.

Web Development

After receiving your final approval on the mockup, we will then begin building the website and web pages, incorporating the design and all of the content that you provide. 

Pre-launch Evaluation

After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

Launching Your Website 

After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!
We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.

Ongoing Support 

After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.
I see a lot of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?
Sure, in fact we design very good professional websites. We have experience in working with clients from different fields and we understand their different taste. Our portfolio is just a partial list of our clients. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more examples. 

What is your typical turn around period?

Due to the high level of custom work and the collaborative process involved in each website we build, it's difficult to predict an exact turn around time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we've received all content and feedback from you.  It's a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input.  Ask your sales agent or project manager for more information.  We also offer an express service for an additional fee to expedite your project.  Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.

Will you custom design our website for this price?

Absolutely, we do awesome custom web design.

Can you host our website and register our domain name?

Yes, we would love to.

Can I use my existing website address if I host with you?

Yes, we can easily help you retain your old domain name on our servers or register a new one for you. 

After you have designed our website, can we manage it ourselves easily?

Absolutely!You'll have several options for managing your site after it's completed.  When we're done constructing your new website, you will own it and have full access to it.  You will be able to make any changes to the site if you have any web editing knowledge.  You can also opt for an editable website package.  This way, you can log in to easily make changes to any non-Flash content in your site, any time you want.  Just make sure you let us know you would like this option before you sign up. 

Do you offer Emergency After Hours Support?

We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.
Clients - The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.
Promotion and Advertising - We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We've spent a lot of time researching in this field. This is what our business is about, "Web Design and Internet Promotion". So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.
Co-Creation-We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time. 

Can you create a logo to go with our web site?

Sure we can. In fact, we make excellent logos for $180.00. We can also design brochures, business cards and all your stationary to go with your website.

Can you help us get listed in Search Engines?

We have a Web Marketing Service (Search Engine Optimization) 

Will we get a chance to review and suggest modifications to the website before it is launched?

Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

I am a small home business, do you work with Individuals?

Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

Do you design Adult Web sites?

Yes

Your work is awesome for your price range. Do you get similar compliments often?

Thank you, we have been told hundreds of times that our company site is the best looking web design company website on the web. We strive to provide the best quality web design services at affordable prices. You will find we are not the cheapest, not the most expensive but right in the middle. We hope after we provide you with an award winning online presence that you will refer your friends, colleagues, and anyone else you know needing our services.....